Time Warner Cable has announced that it will automatically credit many local residential and business customers whose services were interrupted.
They will automatically apply credits for residential customers’ TV, Internet and Home phone services (including applicable equipment) and for business customers’ Business Class services in areas where the vast majority of customers experienced an extended outage. This credit will automatically appear on customers’ statements, labeled “Hurricane Sandy Credit.”
For customers with individual or localized service interruptions, Time Warner Cable will provide credits on an individual basis. To request appropriate credit after service is restored, residential customers can call (212) 358-0900 or (718) 358-0900, and Business Class customers can call 1-877-227-8711.
Also, they will waive any fees or penalties for equipment, such as set-top boxes and cable modems, which is lost, damaged or destroyed as a result of the storm. Customers should exchange their damaged equipment at one of their stores or give it to a service technician during a service call.
For customers who need to relocate temporarily following damage to their home, Time Warner Cable will waive the usual fees associated with installing, transferring or reconnecting service. Time Warner Cable will also waive the fees associated with suspending accounts for customers who need to disconnect their services temporarily to deal with their home situation.
Time Warner Cable is providing regularly updated information on outages here: www.twc.com/hurricanesandy.